1. Applicability and scope
DoorZap and/or its affiliates (“DoorZap”, “we”, “us”, and “our”) respect your privacy and are committed to protecting it. This Privacy Policy describes the types of information we may collect when you access or use our websites, mobile applications, and other online services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Our Services include food delivery, grocery delivery, Runner / airport marketplace ordering, table reservations, merchant tools, and delivery-partner tools offered under the DoorZap brand.
By accessing or using our Services and/or registering an account, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
Permissible age: You must be at least 18 years of age, or have express permission of a parent or legal guardian.
2. Information we collect
Information you provide
- Account details: name, phone, email, OTP verification, profile photo, language, addresses
- Orders & bookings: carts, destinations, Runner flight/gate details, reservations, ratings, reviews
- Payments: method selection and transaction references via PCI-compliant partners (we do not store full card numbers)
- Communications: support chats, partner messages, surveys, feedback
- Marketing preferences: push / email / SMS subscribe settings
- Partner onboarding: KYC documents, vehicle/business details, payout details
Information collected automatically
- Device & usage data (IP, OS, app version, crash logs, feature usage)
- Location when enabled for nearby stores, tracking, or partner jobs
- Cookies / SDKs for session security, analytics, maps, push, and payments
Minors
Our Services are not directed to children under 18 for account creation. Limited minor-related details may be provided by an adult only to fulfill a requested service.
3. How we use information
We use information to provide and improve Services, secure accounts, process payments/refunds, personalize content, send transactional (and permitted marketing) messages, prevent fraud, resolve disputes, and comply with law.
4. How we share information
We may share data with merchants, delivery partners, service providers (payments, SMS, hosting, maps, analytics), affiliates, and authorities when legally required — only as needed to operate the Services or as described in this Policy.
5. Storage and retention
We retain personal information only as long as needed for the purposes in this Policy, including legal compliance, disputes, and fraud prevention. Account deletion requests are handled subject to mandatory retention rules.
6. Your choices
Update profile data in the app, manage notification preferences, control OS location permissions, and contact support for access/correction/deletion requests.
7. Security
We use HTTPS, access controls, and industry practices. Keep OTPs and device access confidential.
8. Contact
For privacy questions, contact support via the email/phone shown in the DoorZap app or on this page.